The order is not paid for Aliexpress, but the money has written off - what to do? Why the order is numerical as not paid for Aliexpress after payment?
From this article, you will learn why money has been debited by order, but it remained unpaid on Aliexpress.
Often buyers on Aliexpressfights that the order is paid, the funds from the account were written off, but the status of the order remained unchanged. That is, the order status remains without payment. Why does it happen? And what to do? Tell me in this article.
If on Aliexpress you only decided to make the first order, we recommend that you explore the article "How to learn to buy for Aliexpress?".
What if the money for the order for Aliexpress was written off, but he was not paid?
If you paid the order less than a day ago and you have not passed the payment immediately, then this is normal. Each payment for the order within a day is tested. Until that moment until a complete check is carried out, the order will be logged as unpaid. Therefore, if you paid for the goods a couple of hours ago, wait.
If the day has already passed, then you need to understand what's the matter.
- First request an extract on the card operations. Find a debited amount. Also check if there was no return to the same amount
- Look at the details of payment in the section "My Orders" - "More" - "Payment"
Aliexpress payment tab
It displays all payment data - the amount, the status of the operation, and so on.
If you have noticed an extract that the money is written off and there was no refund, and in the section "Payment" There is no at least some information about payment, then there are two options:
- The payment is hung at one of the steps
- On Aliexpressthere were malfunctions in the payment system and it can not accept your payment
In the latter case, you can wait three more days. If during this time the problem will not be solved, then contact aliexpress support service.
Your task is to report about the problem order, send its number and describe the problem. After your appeal, the operator will provide you with information, whether there was a receipt at all and how long to wait for the problem of the problem. Either you will tell you that the money did not do.
In case the funds on Aliexpress did not do, then you need to contact the bank or payment system, with which payment was made and write an application for the search for payment. It is additionally reinforced by documents - discharge from account operations with a dedicated amount, as well as a screenshot of the order with Aliexpresswhere it can be seen that payment has not received.
As a rule, within two weeks, the problem is solved.
