Every day on Aliexpressmillions of goods are sold, and not always users are satisfied with the quality of service and they need help in solving conflict situations. If there are problems with the goods, then, of course, you need to open a dispute. But if you have questions about the work of the site, then you need to contact the support service. How to do it correctly and tell us in our article.
If with Aliexpressyou have never had to work before and you don't even have your own page, we recommend that you read our article "How to use aliexpress?"where the main nuances of the site are described in detail.
When is it to communicate to Aliexpress support?
Support Aliexpress
There is a specific list of situations where appeal to support service Aliexpressit will be appropriate:
While paying the goods, an error or payment does not pass at all
The buyer did not come the goods, but he can't return money for him
The buyer received a product, but it does not correspond to the stated characteristics.
The buyer opened the dispute on the goods and wants to return money, but he had problems with it
The seller violated the right of the buyer
Technique that was sold with the guarantee broke, but the seller refuses to repair it
The dispute is in the stage of exacerbation and is not considered for a long time.
The user has complaints of the seller or administration
Buyer suspected the seller in fraudulent actions
And this is not a complete list of reasons for which it is worth contacting the support service. Aliexpress. They are much larger. And you only told about the main ones. In addition, the buyer can access the mediator at any time, that is, before, during or after placing the order. However, it is worth knowing how and what time it is done.
Methods of communication with Aliexpress support
Support Aliexpressit works in different languages, but English is relevant in Russia and, of course, Russian. Contact consultants in several ways:
Read a section with general issues containing the main part of the questions that users often ask
Contact email letter
Use the help of the robot Eva
Contact online chat and get instant help
As a rule, support service consultants are able to solve any questions. Although in some cases regarding payment you can send to the support service of Alipei.
Aliexpress Support Chat in Russian
Support service chat works around the clock, but if you need help in Russian, you can contact it from 7 am to 1 hour in Moscow. Accordingly, when the Russian-speaking chat does not work, you can contact the English version.
As a rule, operators respond quickly. But it is best to ask your questions in the morning. As a rule, at this time the load is the smallest and you will get all the necessary information much faster.
On the home page Aliexpressclick up "Help" And then select "Support".
Support
You will highlight a page with frequently asked questions on the work site. Try here to find an answer to your question. If this is not, then click on the button "Online chat".
Online chat
Here you need to choose the reason for the appeal and click the button. "Now say".
Describe your situation as you can search for more details and send the message to the operator.
As soon as one of them is free, he will consider your question and give him an answer.
When you finish to communicate with the site representative Aliexpress, Evaluate its work on the proposed scale.
How to contact an Aliexpress to contact online chat in English?
If you want to contact the support chat Aliexpressin English, for starters, switch to the appropriate version of the site. So first to right at the top select "GO TO GLOBAL SITE (ENGLISH)".
Further in the same place where in Russian select "HELP" and press "Customer Support".
English version of Chata
Now you need to find a button. "Start Chatting". It is not in all sections, so just watch them in order until the button is displayed,
Remember that in this case you will have to communicate in English. To do this, you can use any online translator, for example, Yandex.
Help the robot Eva on Aliexpress
In the Russian-language version Aliexpressthere is additional computerized assistance in the form of a virtual robot named Eva.
Robot Eva
She can ask any questions, but they must be simple and common. So you can ask her how to choose the size or why the seller does not answer you.
Works system around the clock. It is worth noting that you need to form questions in English and there should not be more than 140 characters.
Eva is a kind of search engine, that is, you ask a question, and she is looking for a response to it in the database. If you have problems with payment, goods or seller, then it is better to solve such questions with support service Aliexpress.
How to write an aliexpress email?
Another effective way to communicate with the support service is email. But here the answer will have to wait a little longer than when contacting online chat. At the same time, a separate e-mailbox is assigned to each group:
[email protected]. - If you suspected the seller in fraud, then write here
[email protected]. - If you have questions about disputes you need to contact this electronic box
You need to write e-mail in English. At the same time, first of all operators decide questions arising in the online chat, and therefore the answer will have to wait.
How to call Aliexpress support?
Aliexpressit does not have its own hotline. Therefore, in Russia it is impossible to contact it. At the same time, you can always call the Alibaba concern, which represents Aliexpress. In addition, since there is no call center in Russia, the call will be international (expensive) and communicate in English.
Video: Aliexpress support service | In Russian | Where and how to write / personal experience
How to remove Eve? Or to do not climb without an invitation.