How to properly open and close the dispute on Aliexpress in Russian: Step-by-step instructions. When and for what reasons you can open the dispute on AliExpress? How to keep a dispute on Aliexpress and win it?

From this article you will learn how to discover and keep a dispute on Aliexpress.

When the buyer has Aliexpress There is a problem with the goods received from the seller or it does not come at all, then in this case the problem is solved by opening a dispute. In this material, we will analyze the main nuances of opening and conducting disputes on Aliexpress.

If you have never been on this platform, you definitely read the article "How to use the Aliexpress website?" . She tells in detail about the passage of registration, searching for goods, design and payment of the order, as well as receiving a discount.

What is the dispute on Aliexpress?

Dispute on aliexpress

On Aliexpressthe concept of "dispute" or "dispute" implies the resolution of conflict situations between the parties of the transaction (in our case it is a buyer and the seller), which arose as a result of obtaining good quality goods or its non-treatment. The dispute enters the buyer's protection program. With it, you can return money for the purchase and goods back to the seller. But for this, some conditions must be respected.

Because Aliexpress - This is a very large platform, where hundreds of thousands of transactions are performed daily, the dispute system is constantly changing and simplifies buyers to return money when problems occur faster.

How long does the dispute last on Aliexpress?

Generally, the maximum duration of the dispute on Aliexpress It is about 20 days, but for the most part, the resolution of the conflict depends on its parties, that is, from the seller and the buyer.

The dispute can be resolved within three days. As a rule, during this time the seller considers the claim and decides whether to agree with the requirements of the buyer. If he agrees, the dispute is closed.

Sometimes the dispute can stretch to 90 days, but it happens very rarely in particularly difficult cases.

When can I open a dispute on Ali Extress?

Open dispute is allowed when:

• The parcel is already on the way for 5 days and you have problems with it.
• You have already paid for the purchase and she was not sent to you
• You confirmed the receipt of goods, and after several days of use, defects were found. In this case, you are given 15 days

What are the reasons you can discover the dispute on Aliexpress?

Causes of the dispute

Before trying to win the dispute on Aliexpress, It is necessary to find out for what reasons it opens at all. It is necessary in order to provide weighty evidence of its rightness. So, the reasons for the beginning of the dispute are:

• Did not come goods

When the seller was a fraudster and did not send you the parcel or it was lost during the delivery, then the dispute opens. To date, such cases occur infrequently, because all the parcels go with full tracking, but still, if you didn't get it, you should not wait until the protection of the transaction is over.

It often happens that after the return of money, the goods still comes to the recipient. In such situations it is worth being honest and return the seller money.

• The goods came defective

Although most things are high-quality, but this is China, and everything you can expect anything. In this case, you also have the right to return your money.

• You got not the goods

There are cases when you, for example, ordered a case for iPhone 7, and came for the sixth model. In such cases, honest sellers are usually reimbursed up to half from the purchase price.

• Product damaged

As a rule, damaged goods receive during its transportation. At the same time, you can still open the dispute and return the money, but in most cases the administration asks to send the goods to the seller.

• Wrong size

If you are sure that the size was chosen on Aliexpress Correctly or you helped to choose the seller, but sent another, then, of course, it makes sense to open a dispute. If you are mistaken with the size of yourself, then this is no longer wines of the seller and it is not responsible for this. Accordingly, you will not receive back the back.

• Not the color is obtained

Even if the seller sent the goods of another color, then the system is ready to compensate for this part of the money.

• Instead of a paid seller sent the parcel free shipping

Paid money for delivery, and the seller took advantage of the free way? Then be sure to open the dispute, as it is considered fraud.

• Fake goods

If the seller indicated the description that he sells the original, and you came frank and even a completely poor-quality fake, then you can return money for it.

• Not complete equipment

If according to the description of the goods on Aliexpress Included, there must be associated goods, for example, for the phone headphones, and in fact there are no them, then you can return money for them. The same applies to situations if the components came with a breakdown.

• Poor quality product

Probably, you have repeatedly seen pictures on the Internet type "Waiting / Reality". So, if you fell into a similar situation, when the product is one, but it came like, but it looks frankly bad, then open the dispute.

• Invalid product

When you order 10 units of goods, and get less, then, of course, I don't want to give the seller your money. Therefore, we definitely open the dispute and require your funds back.

For what reason should not open the dispute on Aliexpress?

There are other reasons for the dispute on AliexpressBut with them should be careful, since in most cases such claims simply close and deflect.

• Track number is not tracked

As a rule, if the number received from the seller fails to be traced, then there are two reasons. In the first case, the seller, most likely, simply did not want to pay a lot for the delivery and sent the purchase in a way, which in Russia is not tracked.

In the second case, the parcel may have not yet arrived at the post office or did not have time to register. Thus, within 15 days, you can not even worry that something is wrong with the parcel, because this is a standard time when the first status should appear. This is due to the fact that sellers order the tracking numbers in advance and give them to buyers almost immediately after payment of the order. And in fact, they can take another order to the post office or collect several purchases in order to transfer them to the courier at once. Therefore, it is not necessary to think that the parcel will be tracked immediately.

• You decide that you don't need goods

Always carefully choose the goods on AliexpressSince no one will return you to return money simply because you so wanted. Except is that the goods from the Tmall section. There are several other politics here and you have the right to refuse the goods for any reason for 15 days. But again, the return shipment to the seller will be carried out at your expense.

• Order made by mistake

If this really happened, then after opening a dispute to return the money, you will be asked to send the goods to the seller. As a rule, in China delivery costs a lot of money. So is it worth it?

How to open a dispute on Aliexpress: Step-by-step instructions

Remember that before opening the dispute, it is advisable to contact the seller and discuss the situation with it. If he will ignore you or won't go to any concessions, then open the dispute, and we present you a step-by-step instruction how to do it.

• To start open the section "My orders". It displays all your goods transactions - current and completed.

Open dispute

• Opposite the right goods choose "Open dispute". First you will open the order description page.
• Check the box opposite the thing and select "Open dispute".
• On the new page you need to fill all the lines marked with an asterisk.

Shape dispute

• To start, select the cause. We have already disassemble them higher, so you can only choose a suitable one.
• Next, specify the amount you want to return. It can be a complete cost or only part of the amount.
• By the way, if you put a mark that the goods are received, the system will not allow you to make a full refund.
• In the largest window, write in detail what happened. It is necessary to do it in English. If you do not know it, then use any online translator, for example, Yandex.
• Load evidence to a dispute. It can be product photos, tracking screenshots, correspondence with the seller and so on. It all depends on the situation.
• In addition, if you shot the video unpacking of the goods, then definitely attach it to the dispute, as it is considered one of the most significant evidence.
• After everything is done, click on the button again. "Send".

How to view information on the dispute to Aliexpress?

If you need to know, at what stage of consideration is your claim on Aliexpress, see the offer of the seller and other important information, then you can find it on the next way "MY ALIEXPRESS" - "Returns and disputes" - "Description of the dispute".

Details of the dispute

In the tab "Status" Select the goods you need and click on the contrary "View data".

How to exacerbate an argument on Aliexpress?

As a rule, to exacerbate the dispute on Aliexpressyou can three days after it started, if you are firmly confident that you will not be able to negotiate with the seller. Or you can wait a couple of days and then the dispute will be exacerbated.

To exist the dispute:

• Open "MY ALIEXPRESS" And go to "Returns and disputes"

Return and disputes

• Opposite the desired dispute, select "View Details"
• After that, select "Again the dispute" and confirm your decision

Before aggravating the dispute, check the return amount and all other parameters are correctly indicated, since the seller could edit them. But do not worry if you do not do it, as the mediators Aliexpressall the changes made are perfect.

It is worth noting if there is no reaction to an open dispute from the seller, it is better not to approve it, since after 5 days he will close and you will return money.

What to do after the exacerbation of the dispute to Aliexpress?

When the dispute is Aliexpresswill go into the stage of the aggravated, then his status will be "Waiting for the response of the parties". In the detailed description, the notification is displayed that you have three days to download new evidence. If you got them, then definitely provide it to solve the situation that has arisen.

What if the seller does not accept the dispute and offers his decision?

Chinese S. Aliexpressvery cunning, and therefore carefully follow the changes in your dispute. As a rule, the sellers nominate their own conditions that are not at all beneficial for buyers. Basically, they put the zero amount to return, even if their wines are obvious. The calculation goes that you will accept the proposal for inattention and then the seller will receive money, and you will remain with anything.

Therefore, communicate with the seller, carefully study its return offers and disagree to dubious fraud. In any case, if you can negotiate, the dispute will be exhausted and you can close it. In the confusion, the site administration is already intervened in the case and will make their own decision.

When can you close the dispute on Aliexpress?

Close the dispute Aliexpress it is not recommended until you agree with the seller about the sum and return terms. In other cases it is not worth doing this, as the problem will remain unresolved. In addition, if the transaction is completed, then you are already, in general, you can change anything.

There are more situations where the seller asks to close the dispute and make a return through PayPal. In no case do not agree to this if you do not trust him. In any case, first ask to make a return and see that it was a regular translation, and not pay for the purchase. In the second case, sellers can open the dispute in the system PayPal And on the Rights of the Buyer challenge the transaction, as if you did not send the goods. Moreover, the administration does not particularly understand the situation in the situation and always falls on the side of the buyer. If it happened, do not take the translation and make it a screenshot. After that, download the proof on Aliexpressand exacerbate the dispute.

How many times can you open a dispute on one product for Ali Spress?

In fact, until the order is completed on AliexpressYou can open and close the dispute an unlimited number of times. When the receipt of the order is already confirmed, you can start the dispute only once and you have 15 days.

When and where will the money return after the closure of the dispute to Ali Spress?

As a rule, funds for won dispute on Aliexpress Return to the account from which payment was made. So, if you paid from the card, then the money will come back there. The exception is the situation when the payment was made in cash. Then the money will be returned at the expense of the mobile phone indicated in the check.

Is it worth sending goods from Aliexpress back to China?

In general, of course, if the goods are very cheap, then you should not even bother with shipment to the seller with Aliexpress. The fact is that delivery to China costs a lot of money.

For example, the delivery of Russian Post to China is departure to 1 kg weighing costs from 250 to 1050 rubles. In this case, you will have to spend the packaging yet. Agree if the goods cost even 250 rubles, it is no longer profitable to send it back. Therefore, such a measure is more expedient for expensive purchases, but not for cheap.

Video: How to open the dispute on Aliexpress to not get blocking?