Why is the dispute closed in favor of the seller on Aliexpress? What to do if the dispute on Aliexpress is played, how to return the money?
In this article we will talk, in what cases on Aliexpress You can lose the dispute and how to return money if it happened.
If buying on Aliexpress it turned out unsuccessful, then this, of course, carries frustration and disorder. It pleases the fact that the dispute system is well developed on the site, which protects each buyer, but not always the administration rises to the client and it is doubly insulting. In any case, it is not necessary to lower your hands, since everything is not lost and take something else. Let's deal with what you can do.
If you are Aliexpress i went for the first time and just learn to work with the playground, then we recommend that you read the article on the link here. From her you will learn how to make purchases.
Why can you lose in the dispute to Aliexpress?
Dispute on aliexpress
We have already described how to open and keep a dispute on AliexpressAnd also how can you win it. If you want to know all the nuances, then read the article on link, and now we will tell you about the reasons why the dispute could be lost Aliexpress.
- You incorrectly or not quite clearly described your problem for mediators. It is not recommended to say long phrases and write huge texts. Write short and only in the case. First tell us about the main problem, and then about the rest, if any. If you have a lot of complaints, you can make them in the form of a list below the numbers.
- You did not provide evidence that the thing really has problems. Evidence may not be required except in disputes when the parcel is not received. There is enough to specify the track number, but in other situations it will have to be necessary to upload photos or video, since without them simply no one can check the reality of your statements.
- Your evidence is not too well transferring the stated problems. For example, if you shot a video, in which the goods and the goods and its unpacking, or the photo turned out to be quite fuzzy, then the dispute could be lost. So be sure to make sure that the evidence will definitely pass everything that is not so with the goods.
- If you take a video, then all defects of the goods must be viewed. If you do not have such a possibility, then at least there must be a high-quality photo. If you have a lot of pictures for you and they are not included in the description (you can only add three photos), then create collages.
- You requested too high compensation. If you want to accurately win in the dispute and do not bother with sending parcel to the seller in China, then ask for an adequate amount for compensation. The full amount can be asked for a broken product or defective if it cannot be used or not at all that you have chosen.
If the purchase has a simply small defect that does not affect the use and performance, it is not suitable in size, it's badly sewn and so on, then it is better to request a partial refund in such situations or return money completely, but with sending goods to the seller.
What to do if the dispute lost to Aliexpress?
As we said, if the dispute you still lost on Aliexpress, then not still lost, something you can do:
- First of all, do not panic, since there is chances and do not be afraid to stay without money.
- After the dispute is closed, a special button for sending a small questionnaire will appear in the order items. This is how you can write in it that you did not arrange and that the decision was dishonest.
Poll about dispute
- Fill out the questionnaire and send it.
- After that, contact the support service that works constantly and assists in online mode through a special chat. It is on the link here.
- Once on the page, specify for the operator, for what purpose you turned. Most likely, the required reason is missing, but you can always choose a similar topic. After that click on the button "Online chat".
Online chat
- Now you will find yourself directly in the chat. Choose your order, about which you want to talk and describe the situation. Swear, rude or threaten should not exactly, as it will not lead to anything good.
The reason for petition
Select order
- By the way, you should not be afraid if suddenly you noticed that you are transferred to another operator. This is normal and done automatically. The fact is that operators can translate appeals to other, more competent employees.
- You can communicate with the operator in Russian, so you will not have any problems with understanding. Write in detail what exactly you did not suit that you have evidence of the right. Prepare the latter needed in advance.
- Most often in such cases, the operators are asked to send a complaint on the dispute and attach all your evidence to it. Be sure to do this and specify which compensation you need - complete or partial. How to file a complaint we told here.
- If the operator fails you to help, then you should not worry. Just refresh the page or reboot to the chat to connect to the new operator that will help you.
- When the complaint is filed, then look at the next day to chat and talk with the operator again. Now tell me that you filed an appeal and ask to check whether everything is good with it - text and evidence in place.
- If you are told that everything is fine, then in a few days come back again. Basically, the operators say immediately for what period the appeal will be considered.
- When the desired date comes, go to chat and ask about the decision. If it has not yet been made, then ask you to make it quickly. If the decision was accepted, then you either say when to go back money, or that you did not achieve anything. In the latter case, you can file a complaint again.
- As you can see, if the dispute on Aliexpress plain, then not all is lost and the chance remains to return the money. By the way, you should not think that it is an inefficient measure. On the contrary, if you really right and mistaken a dispute, you will definitely achieve a refund.
