What does appeal to Aliexpress and when is it served? How to send an appeal to Aliexpress administration?

In this article we will discuss what appeal to AliexpressWhen it is served and how to send it correctly.

Aliexpressit is a huge online hypermarket where you can buy any products at the lowest prices. Basically, buyers do not have any problems with orders and they quickly get them, and the goods themselves come high-quality and without defects. Although there are exceptions. Not all sellers work on conscience and can send a bad product or not to send it at all.

As a rule, there is a dispute to solve such issues. But just here, the sellers can well prepare and make so that you will be to blame. In this case, the dispute is closed in their favor, and the buyer remains with anything. What then to do? Output one - to appeal or complaint. Let's find out what it is, how to submit it and at what other cases it can be sent.

Each newcomer on Aliexpress additionally, you should explore the article on the link here. She will tell you how to register it right, find goods and arrange their first orders.

What is an appeal to Aliexpress?

Complaint

Do you generally know what appeal is? This is the name of a special complaint against the court decision and it is served in the Court of Appeal. But since we are talking about Aliexpress, then there will be a little different meaning for her.

So, if you did not receive the goods that ordered, you can always submit on the seller an appeal or complaint. Any such statement is thoroughly checked and if the facts of fraud on the part of the seller are revealed, it will be strongly punished. As a rule, sanctions may be different until the store is closed.

When buyers send too many complaints on the seller, he is started suspected of fraud and then the check of its activities begins. At the same time, all orders are frozen until the check is over. The seller has only 7 days to fulfill the administration requirements. If he does everything, everything will be fine and he will continue his work. Otherwise, his orders will be closed, the buyers will be returned to the money and the store will be blocked.

In fact, not to fall into such situations when a bad product comes, it is best before buying carefully examine the rating of the seller. If he is tall and he has many orders, there must be a lot of reviews. It is reliable to consider sellers who have a percentage of positive feedback equals 95%.

When can I appeal to Aliexpress?

How to file an appeal?

Now let's talk about when an appeal to Aliexpress. In essence, this is done only in one case - when the seller is a fraud, but only fraud is different. Thus, Aliexpress it highlights as many as 5 reasons for which buyers can file complaints.

• IPR Protection. In this case, the reason is a violation of copyright or property rights. For example, if you bought a thing of a popular brand and the seller stated that it is original, but in fact they were sent to you the most real fake, and very poor quality. By the way, the complaint is applied not only when you came poor-quality fake. Even if it is quite good quality, but not the original, then you can still file a complaint.
• Forbidden goods. Each country has a specific list of products, which is prohibited to enter the country from abroad. Aliexpress and the sellers know this perfectly, and therefore on the pages of the Russian site you will not find these things. But in rare cases, they still come across and then you can submit an appeal on the seller for putting the prohibited product for sale.
• Violation of trade rules. On Aliexpress not all sellers work honestly and follow the rules of the site. So, a fraudster can be called the seller who offers something to do into account the site system, for example, pay for the goods or return money for it. It is better not to agree on such actions, because in case of deception, you will find yourself defenseless and can not do anything. In addition, be sure to make appropriate measures for such a seller and the administration.
• Manipulation with category and cost. Sometimes on the pages of the site you can see unreal high prices for goods or on the contrary is very low. Such a seller can only be done in order to fraud. In addition, the deception can be hidden in delivery. So, for example, the goods itself can cost completely cheap, but the delivery of him is unreal dear. Even if it suits you, then it is still worth thinking, because if the seller deceive you, and he will definitely deceive, then you will not return money for delivery. It is better to file an appeal so that the administration checks the seller.
• Other. This includes any causes that are not related to the above. For example, if the seller often sends you advertising, but you do not want to get it, or he asks for your data, but you do not want to send them, you can also write an appeal.

Not every newcomer knows, but this form also allows you to send an appeal if the seller turned out to be a fraudster and sent you a bad product or not sent, but you have won the completion of the transaction protection and did not have time to open a dispute. In this case, you can send an appeal if you have any claims to the product received.

If the seller talks to you rudely, threatens something or blackmail, then the appeal is better for the third reason from the list.

After paying the purchase, if you suddenly learned that the price for her was too overstated, understated or the seller simply does not send the parcel, then the reason for you is suitable for the number 4. The same applies to false track numbers that are not tracked.

So, if you do not have time to start a dispute as usual through the section with your orders, you still have the ability to fix something. For this, an appeal to Aliexpress. By the way, for the seller it is even worse than an ordinary dispute, because the administration begins to carefully check and block the opportunity to sell, and also freezes all the orders currently available at the moment. During the dispute, this does not arise.

How to file an appeal to Aliexpress?

Serve complaints Aliexpress it is not at all difficult, it is important to figure out how it all works. So, go to the section you need in two ways.

Method 1. From the page describing the goods

On a detailed description page, there is always a special button to send a complaint. It is called "REPORT ITEM". Click on it and the system will send you to the Center complaints, where you need to first choose the reason and then fill out a special application form.

Report Item.

Method 2. Through the section "Help"

Each page Aliexpress At the top you can find a button "Help". To submit an appeal, click on it and select from three items - "Disputes and Complaints". Here you will also open a page to select the cause of appeal.

Disputes and complaints

This is how the window looks like to select the cause of your discontent:

Choose the cause

Each of the reasons for filling is different, but they are similar in one - each has a window for a detailed description of the situation. I must say that the text in English is drawn up. If you do not own such, then use a roadbreaker on the Internet, such as Google. Write necessarily simple suggestions so that the administration can correctly interpret what you want from it.

Once the text is compiled and you fill in all the necessary fields, then click on the button "Add a complaint".

Tighten all the actions with the appeal you can in your account. To do this, go to "MY ALIEXPRESS" And select B. "Management of complaints". From here, too, you can send an appeal on the seller and see the course of its execution. To do this, select "My reports".

My reports

Among other things, if the status of your appeal on Aliexpresschanges, on your email, tied to the account will necessarily come notice.

Video: How to file a complaint on the seller of the site aliexpress?