Why is the order frozen on Aliexpress? What will happen if the order for Aliexpress frozen whether the money will be returned?
In this article we will talk why Aliexpress Order can be frozen and what to do about it.
Contents.
Sometimes users Aliexpressyou have to face such a phenomenon as frozen orders. Such cases occur extremely rare, and therefore few people know what to do with it. Let's figure it out why Aliexpressmay be frozen order and whether it is necessary to do something in such cases.
If you recently started using the site Aliexpress or just going to register, then learn the article on the link here. She will tell you how to find goods and make purchases.
What is frozen order for Aliexpress?
In fact, if suddenly your order is on Aliexpressfrozen, then you have nothing to worry about. In fact, for you, this is the opposite of good news, since the site security system worried and slowed down a suspicious order. In fact, he may not be so, just sent many complaints on the seller and now check it on fraud. If he proves that he is conscientious and is honest, he will resume.
What will happen if the order for Aliexpress is frozen?
Order frozen
If your order is on Aliexpressit turns out to be frozen, then this suggests that the administration conducts its investigation, which, depending on the situation, has different times:
- The check will be completed within three days if all its flaws will be recognized and corrected errors
- 10-15 days of proceedings last if the seller charge does not accept and proves that he is innocent
As soon as the investigation is completed, the security service will decide and this may be one of three options:
- The seller acknowledges the fraudster and all his orders will be closed. Accordingly, buyers will be returned to their money
- The order will be resumed and if he has not yet been sent, the seller will send it in the near future
- If you have already been waiting for that the goods come to you, then continue to wait for
What if the order for Aliexpress is frozen?
You personally do nothing required. It remains only to wait until the decision be made by the Administration Aliexpress. Often, the reason for the inspection is very non-serious and arise from the stupidity of buyers. For example, complaints are sometimes submitted by such reasons as:
- The parcel did not arrive at the recipient for two weeks after sending and the client sent the complaint that the goods did not reach him. Although the maximum delivery time is 60 days.
- The client claims that the track provided by the seller is not tracked, but in fact it turns out that he follows the order not by the number or not on the site.
- The client when ordering incorrectly wrote the shipping address and therefore the parcel returned to the seller.
What does "order closed" for Ali Spress?
Order closed
If it happened that after freezing the order for Aliexpressclosed, then you can't do anything. Therefore, always be extremely attentive and do not forget that the order can close for several reasons:
- If you received the package and confirmed it in the system
- The order was canceled or the seller did not send anything on time
- If you discovered the dispute and the administration made a decision, the order closes, even if I won the seller
