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What is an aliexpress complaint and how to make it? How to send a complaint on the seller to Aliexpress?

■Novikom

by kirilovaia. - May 19, 2018

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In this article, we will talk to you, which means complaint about Aliexpress And how to send it right.

Each of us at least once came across problems after buying a product, the same situation may occur on Aliexpress. Who already has a little experience gaining goods on the site, perfectly know that all problems are made to solve with the help of disputes. That's just this method is available only when the deadline is not over the deadline.

AliexpressIt is known to be a large platform that allows you to work here to any Chinese seller if it is well to fulfill the terms of transactions and correctly projects your store. Accordingly, if the buyer has some problems, then for a start, you can try to solve the issue with the seller in personal correspondence. If this does not give anything, then the dispute already opens.

The latter, the most radical way to solve any question is to submit a complaint to the site administration. Let's find out how to do it.

If Aliexpress for you a completely new site, then we recommend that you read the article on the link here. From it you will learn how to register and issue your first order.

How to file a complaint on the seller on Aliexpress?

To date, the procedure for filing a complaint to Aliexpressit became more simplified than earlier and now for this you just need to fill a special form.

On each page of the site at the top there is a special link called "Help".

Disputes and complaints

Hover your mouse cursor and falls a small additional menu.
Here you need to choose a string "Disputes and Complaints".
On the new page, the system will offer you two ways to solve your problem - this is the opening of the dispute and sending a complaint.

Choosing a type of circulation

Accordingly, we choose the second option, as we are going to send a complaint.
Click "Submint A Report" And you will transfer to a new page, where you need to choose the cause of the complaint. All of them 4:

IPR Protection.- The seller violates intellectual property. That is, if you purchased the goods that the seller represents as the original brand, and you have come fake, then this is just considered a violation of intellectual property and is the reason for filing a complaint.
Restricted or persohibited Products - The seller trades for prohibited goods.
Trade Rules. - the seller is violated trade rules. For example, if the seller asked you to transfer money for the payment of goods bypass Aliexpress or return money in a similar way. Remember, all transactions are performed only through the system. Aliexpress.
Search Related Violations. - The seller manipulates the search, that is, places its products in the categories unsuitable for them.

As you can guess, most often, the complaints are served due to non-compliance with the rules of trade. This can be attributed not only to make transactions bypass AliexpressBut the requests in advance to confirm receipt of the parcel, deception in the dispute and so on.

Choosing the cause of the complaint

For example, you also want to complain about this. Then choose "Trade Rules".
Here you need to choose the specific reason for the complaint and enter data into a small form.
The form itself is not translated into Russian, but it is not very difficult to deal with it.
First indicate the order number. It is in the section "My orders" And written above every purchase. Specify it in the string and answer questions in a test form.

Is your order closed?
Have you confirmed the receipt of the goods because the seller asked you about it?
Have you got the goods?

Next, clarifying questions that find out how specifically and what methods the seller has deceived you. All answers are written in English. If you do not know this language, use the online translator Google.
You can additionally add a photo or video to proof your rightness.
In the same form, you can require the seller to provide the tracking track number. To do this, put the mark on the contrary Claim Having Sent Goods and Provide A Valid Tracking Number ».

Fill form

Finally, check the information for communication and edit it if necessary. After that, you can send a request using the button. "Add a complaint".
The application will go for consideration of the administration, and its status can be monitored along the way "My Aliexpress" is "disputes and complaints".

Depending on how much your difficult question is and downloaded by the support service, the answer you can get both within a day and within three days.

Depending on how much a difficult question is the support of the support service currently, the answer you can get both within a day and for three days.

Remember that you should not just complain about the seller if he doesn't like something. As a rule, complaints are applied only if there are good reasons for this. Otherwise, you can achieve the fact that the seller will give a complaint in response and if it turns out that you have provided the administration with false information, then you will simply be blocked and no money will be returned.

How to file a complaint to Aliexpress after the completion of the acute dispute?

As we have said, all problems with sellers are usually solved in disputes, but only they do not always end up as we would like. Despite this, justice can still be, although they say that the decisions of the administration Aliexpressnot subject to appeal.

After the dispute closes with the solution that does not suit you, then go to his details on the way "My Orders" - "Management of Disputes" And then open the desired dispute.
There is a button "Survey about the dispute", and next one is one more - "Make a complaint". Here at her and click.

Make a complaint

Now choose a suitable category for complaints. In general, 2 options are offered - a complaint against the decision of the dispute and to the administration.

Form of a complaint

We choose the appropriate option and below, in the window, describe the situation that has happened. Do this everything needs in English, so if you are not strong in it, then use the translator, for example, Google. Maximum text should be no more than 1000 characters.
After sending a request, the status of the dispute will change.

If you explore the rules for consideration of complaints, then the administration Aliexpress promises to solve any question within 15 days. When a decision is made, you will receive an email notification.

View out the result

In details of the dispute, information will appear that your complaint has considered, and its results can be seen if you press the button "See results". The decision will be indicated in English. Again, there may be two options here - your complaint is accepted and the conditions will be fulfilled or the previous decision remains in force and mediators of the right.

If the administration agrees that the last decision was made incorrectly, then it will offer to compensate for the damages by coupons on the amount of compensation. They will be displayed in the Personal Account in 5 days. By the way, you can even choose - get one coupon for the whole amount immediately or somewhat small. For example, you can take one coupon by $ 20 or several $ 4 or $ 5. They are given for 2 months, so during this time you must use them.

Be sure to pay attention to the fact that if you use a coupon and you will have a dispute with the seller again, then after returning you will receive back only the actual amount paid. That is, the coupon himself burns. So if you decide to purchase something, then make orders only from proven and reliable vendors.

If, on a complaint, a decision was made not in your favor, then you will hardly achieve something. Although, you can try to leave a review about the work of the dispute resolution service. The link to such a questionnaire is in detailed information about the dispute.