Protection of an order for Aliexpress - what is it? How to extend the protection of the order to Aliexpress?

In this article we will talk to how to extend the order protection on AliexpressIf it is almost over, and there is still no product.

In rare cases, it happens that the protection of the order for Aliexpresssuitable by the end, and the item is still somewhere on the road. So, so that you do not have to open a dispute, it is best to ask the seller to prolong the timer. More experienced buyers do it when the goods came, but the protection time was almost over. In this case, they ask to shed protection so that you can test the purchase. Let's figure out how to extend the order protection time on Aliexpress.

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What is the order for Aliexpress?

Protection of Aliexpress order

On Aliexpress there are two concepts - protection and order processing time. They are sometimes confused, but they designate completely different actions. Order processing is carried out by the seller before sending it, that is, it prepares the parcel to send, packs, collects and so on. At this time, the buyer has the right to refuse to buy, canceling the order or extend the time if the seller does not send the parcel on time.

When he is departed to order and confirm it in the system, it will start counting the transaction protection timer. At this time, the parcel is already going to you.

Protection is provided Aliexpressand it allows the buyer to be sure that he can get his money back in case of receipt of a defective thing or if she does not come at all. In addition, the seller does not receive money until the order is received by the buyer and he will not confirm that everything is in order with him.

What to do if the time protection time for Aliexpress comes to an end, but no parcels?

If suddenly it happened that you will soon expire for protection on Aliexpressbut there is no product, what to do?

To begin with, try to contact the seller and talk to him. If he is ignored and will not answer you, then send a request. It is necessary for the seller to notice you, otherwise he may simply not see that you asked to extend the defense and does not approve the request.

If the departure is not tracked throughout the path and the seller to all your questions does not react or writes something incomprehensible, then open the dispute.

How to extend the protection time for an aliexpress?

• First visit B. "My orders"
• After  of this  against  necessary  purchases  click  on  "Track check"

Details about the order

• V  novom  window  choose  «Request  extension  Protection  buyer«
• A small window will appear, where you need to write how much you decide to extend the defense. As soon as you do it, press "Send" and the seller will get your request

Sending request

• Mainly sellers quickly solve such situations. But after a few days there was no reaction, and the timer is almost expired, then be sure to open the dispute

How much is better to extend the time to protect the order for Aliexpress?

Extend the time protection time on Aliexpress It is recommended not more than 14 days, but at the same time it should not exceed 90 days. As a rule, if during this time you did not get the goods, it is unlikely that it will reach you at all. The only way out of the situation is the opening of the dispute.

Video: An example of extending the order protection timer for Aliexpress