What is the dispute on Aliexpress? How to open and behave a dispute through the Aliexpress mobile application?

In this material, we will tell you how to open and keep an argument in a mobile application Aliexpress.

Mobile app Aliexpressit is considered more convenient than the full version of the site. And if there is no computer and the progress of the order next to you is coming to an end, then the question arises about the opening of the dispute. In this article we decided to tell you how to properly open the dispute in the mobile application Aliexpress, as well as how to lead it correctly to win.

If you do not use the mobile application, then we advise you to further explore the article on the link. here. She will tell you how to download and install the program, as well as how to use it.

What is a dispute on Aliexpress and when can it be opened?

Causes of the dispute for Ali Extress

First of all, you need to know what is a dispute on Aliexpressin general, and when it opens. In fact, the dispute is a special protection system that allows you to defend your interests and return money for the purchase if she did not come or was defective.

Just so the dispute is prohibited, respectively, and you can not win it. You can't come to the store and change the goods without visible reasons. Thus, the dispute opens in the following cases:

• I didn't come goods. This is extremely rare, but sometimes it still happens.
• The seller did not send the parcel. It will noticeably in tracking status that sending canceled.
• Goods lost in the way. There is already wines of mail, not a seller, but at the same time the money will be returned anyway.
• Premise is not monitored. If the goods are not tracked for a long time, it does not and the order protection is coming to an end, you can safely open the dispute.
• There were problems at customs. If the parcel was sent to the custom seller, then open the dispute.

There are such situations when after the completion of the dispute and the return of money, the product comes. In such a situation, do it honestly and notify the seller about this and ask how to return money.

• After receiving the order, marriage was discovered. This, unfortunately, is often found, especially if you buy the cheapest goods and do not look at how reliable the seller. Depending on the scale of the problem, the full or partial refund.
• The seller sent not the goods. If you, for example, ordered a case for one phone, and came completely for another. In such situations, honest sellers always return half of the order.
• The goods came damaged. If the parcel was transported incorrectly, it may be damaged. The same applies to the goods inside it.
• The seller sent the wrong size. If you correctly ordered the size or seller suggested, but in the end I didn't get anyway, then you can open a dispute on Aliexpress and request a refund. If you mistaken with the size, you will not be returned to you.
• Goods came not color. Even if the seller sent not the same color and you do not like it, then require a partial return.
• The seller sent the parcel in the way. For example, you paid quick delivery, and the seller sent the purchase with a free way. In this case, be sure to open the dispute, because the service is not provided to you.
• If you bought the original product, but you fake came, Of course, demand a refund, because the price of these two things is very different.
• Product of poor quality. If you received the goods, but it has holes or damage, or it is badly assembled, then all this speaks of bad quality.
• You have another product. When ordering five pairs of socks, if it comes 3, then the missing pair is returned.

These are all frequent reasons for opening a dispute, in fact, they are most often found when opening disputes on Aliexpress.

There are also such reasons for which the dispute does not open:

• If you got a track number and you try to track it immediately, then you don't hurry to open a dispute. The fact is that it does not start tracking immediately. Also, you should not ask to return the money if the package began to be tracked and suddenly stopped. Perhaps the seller just saved and sent the goods without tracking.
• If you changed my mind to make an order, then no one will return money to you, since Aliexpress this feature is not provided, so make orders consciously.
• The order is made by mistake. If the goods have not been sent yet, you can cancel the order. Otherwise, it will have to first wait, and then negotiate with the seller about the return shipment.

How to open a dispute in the mobile application Aliexpress?

Now let's deal with how to properly open the dispute through the mobile application Aliexpress.

• First, open the application menu and go to the section "My orders"

My orders

• Here click on the name of the goods you need
• On the new page will be displayed details of your purchase.
• Find button "Open dispute" and click on it

Open dispute

• First, the system will ask you if you got your goods. Depending on your choice and a list of available reasons will be defined.

You will be available for filling. Here you need to choose the reason for the dispute to indicate the return amount, as well as describe the situation. Additionally, you can upload photos or video as proof of your right.

Shape dispute

After filling out the form, click "Open dispute" And the application will go for consideration.

What does "spore adopted" on AliExpress?

After you sent a dispute for consideration, the seller, in turn, should give his answer. Thus, if you see that opposite the dispute is highlighted, that it is accepted, that means - the seller agreed to your conditions and you will be returned with funds with Aliexpress.

In such a situation, it remains only to wait when money for the purchase will be shipped to you. As a rule, the deadlines are 7-14 days.

There are other dispute statuses on Aliexpress. All of them 4, not counting the above:

• Spore open - This means that the product is a dispute and has not yet been decided.
• Spore closed - If you independently close the dispute, then you will be displayed.
• Spore completed - This is a little different status, but still the meaning of him is different. In this case, the dispute has already made a decision regardless of whose benefit
• Spore exacerbated - This suggests that you could not agree with the seller and now the decision must be made by the Administration. Aliexpress

The last status also has additional statuses:

• Waiting for the approval of the dispute with the seller. In this case, the seller must give an answer for the administration, if this does not happen, the dispute will be resolved towards the buyer.
• Waiting for the buyer's response, decision making. This means that the seller offers to solve the conflict in his own way, and you must give your answer. Do you agree with these terms
• The seller accepts the question. This suggests that the merchant agrees to the conditions offered by buyers
• Refusal. The seller refused to your conditions. In such a situation, you just need to wait until Moderators Aliexpress decide

Important peculiarities of disputes on Aliexpress

Features of disputes on Aliexpress

• Immediately on the first day after the opening of the dispute on Aliexpress, it is impossible to sharpen it. To do this, you need to wait at least three days. During this time, try to resolve the issue with the seller. If you yourself do not exacerbate the dispute, it will be done automatically, but after 7 days.
• If you discovered the dispute due to the fact that you are not received and is still in the way, then it will immediately be exacerbated and the administration of the site will already be solved.
• If you have to return the goods to the seller, they made it on their own initiative or this is the decision of the administration, then you have 10 days to send the parcel. You must provide a tracking track number to you, the seller and the administration could know where the parcel is.
• If you don't do it all, then in this case the seller will be listed money, and you will be left with the package, so they hurry, because 10 days is not such a long time as it may seem.
• By the way, in such a situation and the seller can begin a dispute against the buyer. It can be done in two cases - if you sent the wrong product back, or the goods did not come within 30 days.
• Another feature - after sending the goods, the seller after 10 days should answer and click on the confirmation button. If this is not done, the seller will automatically return the money.
• During the dispute, always carefully follow everything that happens. This is very important, since you can skip any message and do not answer it on time.

How to win a dispute on Aliexpress?

The most important task when opening a dispute on Aliexpress- Return of spent money. But only this happens always, since you still have to prove that really right. In the event that the dispute is resolved in your favor, then there are two events development options:

• The buyer sends the goods back and when the seller will receive it, then he is returned to the money. The cost of sending is paid by the buyer and is not refundable. Although, you can try to negotiate with the seller about the reimbursement of this amount.
• The seller offers to arrange another order and provides a huge discount. You only need to order a new product.

As a rule, not everyone is decided to send the goods to the seller back to China, since it is too expensive. Therefore, the second option is mainly used. Well, or funds are simply returned to the buyer's account, and on them the buyer can make a purchase re-or refuse her.

What do you need to successfully completed the dispute on Aliexpress?

In fact, disputes on Aliexpressit is not very difficult to win if there are really good reasons for this. In addition, evidence is always needed and a detailed description of the situation. Do not think that you say that you came to the defective product and you will immediately return the money. As evidence, you can provide:

• Video with unpacking parcel
• Photo
• Acts from mail about damage or theft
• Screenshots, for example, correspondence with the seller, tracking and so on

If you actively communicate with the seller, then believe me, the screenshots you will get enough. If you have good evidence, you will have every chance of winning in the dispute.

Where and when will the money be returned after the dispute with Aliexpress?

As a rule, upon completion of the dispute on Aliexpressmoney is returned to the buyer to the account. Usually this is the account with which payment was made. In exceptional cases, money is returned to the mobile phone balance. This, as a rule, happens when you pay for cash purchases.

In addition, you can always see if there was a refund. This can be done in details to order on the tab. "Payment".

Return with aliexpress

As you can see, the opening and maintenance of disputes in a mobile application Aliexpress - This is not a difficult process, but having many nuances. You just need to understand how it works and you will always win the disputes if the seller really deceived you.

Video: How to open a dispute on Aliexpress?