What is a claim by order for Aliexpress? How to transfer a dispute to Aliexpress?

In this article we will talk to what the claim is AliexpressHow to send it and what it differs from the complaint.

Any problems that arise on Aliexpress between the seller and the buyer can be solved through a dispute. But, unfortunately, it is not always possible to resolve the question independently and have to attract third parties. To be more accurate, then you can attract the administration Aliexpress. To do this, you must send a claim. What it is and how it is compiled to find out further.

If you are Aliexpress turned out to be for the first time, then we advise you to explore the article on the link here. From it you will learn how to use the site and make profitable purchases.

What is a claim for Ali Extress?

Claim

So, what is the complaint about Aliexpress. When the buyer opens a dispute on the site, then for starters he is given some time to resolve all questions with the seller. If you cannot agree for various reasons, then the dispute is already translated into a claim or, in a different way, exacerbates. So exacerbation of the dispute is called a complaint Aliexpress.

Complaint and complaint to Ali Extress - the same thing?

Except claims on Aliexpress complaints can be served. Often users confuse these two concepts, but in fact they differ. Also different and the principle of filing.

If the claim is a continuation of the dispute on AliexpressWhen you cannot solve the problem with the seller, the complaint is filed through the support service in a special section and at all other reasons. For example, a complaint can be applied even if you lost the dispute and consider that the decision was wrong.

How to file complaints about Aliexpress, we told hereAnd now let's talk about claims.

When can I submit a claim to Aliexpress?

When to submit a claim?

So, transfer the dispute to the claim on Aliexpress you can in several situations:

• If you discovered the dispute, but the seller did not agree and did not refuse your conditions for three days
• If the seller does not accept your conditions and puts forward his, very unprofitable for you
• If the seller greatly reduces the amount of compensation or refuses to return
• If the seller does not want to replace the goods and so on

How to file a claim for Ali Spress?

To submit a claim on Aliexpress do the following:

• Open section "My orders" and from there go to "Returns and disputes"

Returns and disputes

• Find the dispute you need and find the button in its details. "Again the dispute"
• The system will ask if you are confident in your decision. Confirm it and the dispute will receive a new status.

Now you can just wait a bit while you answer one of the mediators Aliexpress and asked additional information. Perhaps this will not happen and immediately will be decided if the information is enough.

If you lose in the dispute, then what they say is the final decision and it is impossible to appeal. In fact, it is not. You can always turn with a complaint to the site administration. How to do it read here.

Is it possible to cancel the claim to Aliexpress?

If your question is resolved, for example, the goods came, according to which the dispute is open or you agreed with the seller, you can cancel the claim. However, do it with your head. The fact is that if the claim is canceled on Aliexpress, and the order protection time is over, then nothing will be done. Therefore, if suddenly the seller persuades you to close the dispute, then do not do it in any case, until the situation is permitted.

If you are still confident in your solution and want to abandon the claim, then in this case go to the details of the dispute and click "Cancel Spore".

Exacerbation Cancellation of the dispute

Confirm your solution and the transaction will close.

Video: Spore with Aliexpress. The aggravation of the dispute with the seller. How to behave?