There is no information about tracking the parcel with Aliexpress, temporarily unavailable in Russian Post: Causes. What if there is no information about sending to Russia?
In this article we will talk about what to do if when tracking the parcel with Aliexpress The status "Tracking information is temporarily unavailable appeared.
Aliexpress he is the most famous online store all over the world. Every day, millions of transactions are carried out here. Since the goods go predominantly from the Chinese territory, their tracking causes a lot of questions. One of the controversial situation is the moment when tracking status appears - "Tracking information is temporarily unavailable". What does it say about? And what to do with it?
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Why is the information about sending in Russian Post is temporarily unavailable to Ali Extress?
No package
If when tracking goods with Aliexpressyou saw this status, then this may be several reasons:
- If the parcel was just sent by the seller, then you can not get any information about it immediately. As a rule, the very first statuses begin to appear in about 5-10 days. This is due to the fact that it takes time to register. Yes, and not always the product is really shipped, even after providing the track number.
- If the parcel was normally tracked in China, and upon arrival, it was suddenly stopped to you in the country, then there may be only one explanation. The seller sent the goods to a completely economical delivery, which does not provide the opportunity to monitor the parcels in the recipient's country. When the departure is registered within your country, it is assigned another tracking number that you can already use it, since it does not indicate it anywhere.
- If it happened that in the country the goods were tracked, but the status was unexpectedly high, that the data from tracking is not available, then this indicates violations in the work of the mail. In particular, about technical failure. There is nothing terrible in such a situation. As a rule, the goods are on the way, they simply do not change statuses. In any case, until the protection of the transaction is ended, you can wait. If the parcel does not come, you can always open the dispute and return the money.
What to do if data about sending with Aliexpress is not available?
Information about the package with Aliexpress is not available
The very first thing to do is categorically impossible is to panic. To start contact the seller and ask him to clarify information about your order, since it is responsible for him.
If this does not give the result and the protection of the buyer on Aliexpressit has not been over yet, then try to wait a bit, most likely, in the mail just happened, and therefore there is no tracking data. It is quite possible, so you just have to gain patience.
If the order protection almost has expired and you already understand that it makes no sense to wait for something, then in this case it remains only to open the dispute and demand a refund.
