Expired confirmation time on Aliexpress - what to do? Is it possible to open a dispute on Aliexpress if the confirmation time has expired?
Some buyers Aliexpress Faced with such a problem that the order confirmation time ends and the goods break. Let's find out what can be done in this case.
Low price for products and a good range - it all attracts people shopping on AliexpressBut not all buyers are aware of the features of the work of Chinese vendors. Very often, users appeal to support and talk about problems confirmation. The fact is that not everyone gives this function value and when problems appear with the goods, problems appear on the site.
About how to open a dispute Aliexpress we told in the article by link, and in this article we will discuss the issue only with regard to the situation when the confirmation time has expired on Aliexpress.
If you are not familiar with this platform in general and just learn to make purchases here, we advise you to read the article by link. She will tell you how to use the site and place orders.
How to return money if the confirmation time has expired on Aliexpress?
Literally a couple of years ago, how exactly the order confirmation time has expired, the order immediately closed. It turns out that all buyers Aliexpresswho took carelessly or did not follow the transactions at all, risked to remain without money and the goods. Continuing the administration came complaints and buyers demanded to revise the terms of sales. The problem was the largest, because it received the most huge number of applications.
Therefore, administration Aliexpressrevised the rules of the site and now even if the order has already closed, the dispute can still be opened. It gives 15 days. At the same time there is a condition - this feature is available only by transactions that the client confirmed independently. If the order was closed automatically, then nothing can be done. This approach gave the opportunity to most buyers to return funds for faulty products.
Thus, customers receive two solutions. The surest of all is the opening of the dispute within 15 days. To do this, open the section "My orders" And then press "Open dispute".
Open dispute
The new page will display a form for filling where you want to enter your problem, set the amount of the return, as well as download photos or video. After that, the application is sent and within a few days the seller must make a decision or offer its own.
In the event that you are not satisfied with the decision, you can always exacerbate the dispute and attract the site administration to the question. This feature is not available immediately. The corresponding button appears three days after sending the application. Or you can do anything and exacerbation will be automatic. And if the seller ignores the claim, the dispute will generally close himself in your favor. So do not hurry with exacerbation.
It is worth noting that you can open and close the dispute within 15 days you can several times, but if you decide the seller's solution, then it will close. If it does not suit you, it is better to reject it and insist on your.
Sometimes it happens that buyers do not fit on the last time or the resulting thing, as they called, ceases to work on the 16th day. Then you can take advantage of the second solution to the problem and complain to the administration. This can be done in the section "Help" - "Disputes and Complaints".
Disputes and complaints
When you go to this section, you will open a page to send a complaint. First select the reason and then fill out the form for it:
Choosing a reason
You must understand that if you just didn't fit the goods to the handbag, the color of the eyes and so on, then you can not open the dispute and return the money. This is no longer wines of the seller. In addition, if you are guilty of breakdown, for example, dropped a hairdryer at the first use, and he was so bad broken, then you will not achieve anything too. In addition, such behavior is fraught with consequences - you can either block, or with other real disputes you will already be less trust. So be careful and do not open the disputes without a reason.
If the problem is correctly described and all the necessary evidence is added, the seller will not be able to argue with it. In extreme cases, you can connect the administration that will accept the right solution.
