Empty parcel came from Aliexpress - what to do? Will the money be returned with Aliexpress if the goods stole?
From this article you will learn what to do if the parcel with Aliexpress It came empty and how to return their money.
Contents.
Aliexpressit is a very popular site for ordering goods from China in Russia and the CIS countries. Mobile phones are in great demand. Many buyers are pleased to get a quality gadget with good technical characteristics at a bargain price, which is even lower than in ordinary stores.
Recently, buyers of mobile phones on Aliexpress they began to complain often that their parcels come empty. As a rule, it becomes noticeable already upon receipt of the goods. The fact is that it loses greatly in weight and, when tracking it, it is not always possible to find out about it. When the departure arrives on the mail, then when checking it is weighed again, and depending on the tracking service it may be specified or not. Let's find out with you, how to learn the weight of the parcel and what to do if the goods are stolen.
If you visited this site for the first time and do not know how to make an order, we advise you to learn the article on the link here. She will tell you how and where to get started with the playground.
How to see the weight of the parcel with Aliexpress?
Parcel with aliexpress
If you want to learn the weight of the parcel sent to you with AliexpressTo do this, use the methods below:
- The approximate parcel weight is always indicated by the seller in a detailed product description. To do this, open the tab. "Delivery" and find the row "Package".
- In some postal services, for example, in the mail of Finland, the weight of the parcel is indicated when sending it.
- At the time of arrival, the parcel to the country, in Russian Post, it is weighed and the data is recorded in the tracking database.
- Upon arrival, the postman brings a notice in the place of delivery, which indicates the weight of the parcel.
- While receiving the goods, you can ask to weigh the package and see its weight.
What if the package with Aliexpress came empty?
Empty parcel
If you suddenly find that the contents of your parcel with Aliexpressstolen, then you have two options for the development of events:
- The parcel without any problems will pass customs check and reaches your post office.
- At the customs, the parcel will not miss, as the fact of theft will open and the parcel will be sent to the seller. In this case, you will see the status in tracking that the parcel is not released by customs.
Let's talk about each situation in more detail.
Package with Aliexpress came with a big weight difference
If you suspected that the contents of the parcel with Aliexpress it was stolen, he received a notice on the arrival of the goods go with him and a passport to the mail, and also capture the technique for shooting the video. Notice of receipt of the goods in no way sign up until you are sure that the goods are in place.
Often, mail employees work in violation of the instructions and make first put signature on the notice, and only then they give the parcel. Remember that they must first show how much the parcel weighs, and the lack of damage on it.
Often, the parcel is tightly stuck in Russia's mail ribbon or it is neatly lined with a simple scotch, so you can even notice anything when you can not remember anything. The parcel weight should be coincided with what is indicated in the notice or status of tracking.
How to understand that product with Aliexpress was stolen or damaged?
Opening the parcel
There are several signs for which you can easily determine whether the goods were stolen or damaged:
- Weight differs from the declared seller by more than 20 grams
- There are obvious signs of opening parcel
- There is no declaration with customs or special sticker with address
- There is an act of opening the parcel
If you have found at least one of the signs, then call the chief of mail or his deputy and put the parcel in their presence. This process is better to shoot on video, as it will be your proof during dispute. If the expectations were justified, then two acts are compiled - about external inspection and on attachment. In the notice put a mark that you refuse to receive the parcel indicating the reason.
If you refuse, the entire parcel along with the content will be sent back to the seller. And you will be provided with acts that are deposited to the dispute. When returning home, open the dispute due to "Transport company returned order". In the description, explain the reason for the refusal to send and attached all evidence. In this case, the seller will most likely try to justify or even accuse you that the parcel is damaged, but you don't even pay attention to this and continue the dispute. If you do not come out to agree, make the dispute and the administration will be attracted to address the issue.
The parcel with Aliexpress did not pass a customs check and sent back - what to do?
Parcel did not pass customs
If you saw that when checking the customs, the parcel was too little weight and did not miss it, it says that she was stolen somewhere in China. A customs officer discovered an autopsy and inconsistency in weight, and therefore the verification was carried out. Based on the lack of investment, the parcel was sent back to China.
To exclude such an option that your link did not missed for other reasons, then try to contact mail, from where you will be connected to the customs department and you will tell you the reason for refusing to pass the parcel to the country.
In this case, when you make sure that the goods are really shipped, then open the dispute and specify the cause - "Transport company returned order". Summarize the essence of the case and attach the tracking screenshot. Additionally, specify the parcel weight.
This is a reason to fully return the cost of the order.
