The parcel with Aliexpress did not miss the custom, what to do, how to return the money?
Sometimes there are situations that when sending goods with Aliexpress It does not pass customs control. Tell me what to do in this case.
Some users Aliexpressperiodically encounter such a problem that the customs is unfolding the parcel back to China. What to do in this case and is it possible to return the money?
If with Aliexpress you are just familiar with us, we have a special training article for you - "How to make the first order for Aliexpress?".
What to do if the parcel with Aliexpress did not miss customs?
Customs of Russia
As the postal rules say, until the recipient took the parcel, the responsibility for it is assigned to the sender. Therefore, if you need to fill documents, the search for parcels, as well as receiving compensation, you will have to go to the seller.
Besides Aliexpressthere is a rule that when the goods are not received by the customer, he can request a back to pay for the purchase. At the same time, it was possible to leave the goods in the mail, if he did not need and in a month he was sent to China. The buyer itself began to Aliexpress spore and requested the return of funds. There was no problems and then when the goods did not miss customs officers for any reasons. It was easy to start the dispute and provide tracking data that the parcel is returned to the seller.
However, at the moment the situation has changed and now, if the customs unfolds the departure or customer simply do not want to pay a duty, then the money will not always turn out completely.
The fact is that when opening a dispute, due to problems with customs, a list with specific problems that may occur are highlighted. It's not so easy here.
For example, if a license or certificate is not applied to the product, and there is also no invoice, then in this case the seller will be responsible for it. But when ordering forbidden things or, if necessary, to pay a duty - the buyer is responsible. Therefore, if you do not want to make customs clearance for all the rules or pay for the duty, then you, of course, can open on Aliexpressspore, but only the refund will be made less delivery.
If you try to exacerbate such a dispute, the administration will surely need to prove that the parcel cannot pass by the customs of the seller's fault. As a rule, the buyer receives such a letter:
Letter
However, such requirements are practically impossible to satisfy such requirements. The fact is that the registration period for the request of the document from the customs on the reasons of the return is three days. But his preparation can take up to 30 days. Thus, it is impossible to meet in a seven-day period and here the buyer will not do anything.
Although, at the same time, he may not even blame. Sometimes it happened that the sellers forgot to put a declaration or indicated the overestimated value of the thing and it went beyond the limits and was required to pay a large duty for him. It happens that the seller refers counterfeit gadgets and they cannot pass customs. It also happens that the seller strongly underestimates the price of goods, which becomes noticeable at customs.
Thus, regardless of the cause, mediators Aliexpress Anyway asks the official document and they do not care that it is not your fault. If you do not give it, the dispute will be resolved in your favor.
It is worth noting that even such situations are found when funds are not returned even partially. As a rule, this happens when the product was delayed at customs and for him I need to pay the state duty. Therefore, be extremely careful because there is a risk to stay not only without a product, but without money.
How to discover the dispute on Aliexpress if the parcel did not pass the customs?
Dispute
First of all, do not rush right away to start at Aliexpressdispute. It is better to wait for the departure to return to the Chinese territory. In this case, the seller will already see that the goods go to him and it will be easier to agree with it.
When the dispute is open, then do not hurry to exacerbate it. It is better to discuss this situation with the seller. If you are to blame for the fact that the goods have not passed the customs - you, then agree to return funds not completely.
If the seller is to blame, then before the dispute began, refer to customs and ask the paper about the reasons for the return. Then you will have a real chance to meet in seven days to provide the necessary evidence in the dispute.
