Canceled an order for Aliexpress - what to do?
In this article we will discuss why Aliexpress Suddenly canceled the order and what to do with it.
Some users Aliexpresssometimes they face that when entering the site and watching purchases suddenly finds that one of the orders turned out to be canceled or closed. Undoubtedly, questions immediately appear why it happened. First of all, it should be understood as the causes of this phenomenon.
You must understand that the seller does not have such a possibility to cancel your order yourself. This is possible only by the administration of the site itself Aliexpress for different reasons.
If on Aliexpress you have entered the first time and you have no experience in making purchases, we recommend you read the article - "How to make the first order for Aliexpress?".
Why an order for Aliexpress is closed, canceled: reasons
Order cancelled
There are several reasons why administration Aliexpressmay cancel your order:
- The goods were received by another person.
Aliexpressit has its own system that tracks the movement of the parcels. If suddenly it became clear that the parcel was presented to the recipient, then the time protection time is automatically reduced to 5 days. This is quite enough to check the goods. So, if you do not start the dispute and the timer will end, the order is automatically closed and the payment is out of the seller.
- Ended the time to protect the transaction
This happens when you just do not follow the order and have already received the goods. For delivery, a certain time is given and, if it is over, the transaction closes.
- Received order was confirmed
If you have taken the parcel from the mail and confirmed its receipt in the system, the order closes.
- The order was canceled
Cancellation may be in several cases - you yourself abandoned goods, Aliexpressi suspected the seller in fraud or the seller did not have time to send the parcel. In each of these cases, immediately after canceling the order, the return procedure will be launched.
- You opened the dispute and it is completed
If you opened a dispute on the product on Aliexpressand he was resolved, the order closes.
What if the order for Aliexpress is canceled?
Canceled the order
In fact, all the reasons for the closure and cancellation of the order are clear, but let's explain the situation in more detail when the order is canceled automatically due to the illegal actions of the seller with Aliexpress.
There are situations such when you see the product with very low cost. At the same time, if you pay attention to the seller, then it does not have a rating at all and he just began his work. But they look at it not all and make an order.
Often attracts that the goods have already quite a few orders. This allows you to think that he is high quality. Ultimately it turns out that the seller the goods does not send and gives the fake tracking number. Of course, there will be many complaints on such a seller. If they are too much too much, he will fall under the field of the administration and he will have to check. This means that the seller must be sent to the support service package of documents to justify its actions and in general, that he is not a fraudster. During the entire time of checking opposite the order in your office, the status will be displayed - "Frozen orders«.
While there is this status, you do not need any actions. It remains only to wait, the order will resume or will close. If it happens that the administration will cancel the order, then for some time you will be returned to your money.
