Warranty Exchange and Return to Aliexpress: Features, Conditions, Price

On Aliexpress Electronics is in great demand. You can purchase a guarantee or repair warranty. We will talk about her features in this article.

If you first decide to purchase on Aliexpress technical photography, for example, a smartphone or laptop, then, for sure, already noticed that the sellers offer to purchase an additional repair warranty or return on it. In this review, we will tell you that it is generally and how to use the guarantee.

If on Aliexpress you have not even registered, but you really want to buy a new gadget yourself, be sure to learn the article for beginners by reference here. She tells you in detail how to create a profile on the site, find the goods and make the first order.

Is it possible to buy a phone, smartphone, electronics, laptop on Aliexpress, laptop, tablet with a guarantee?

Warranty Aliexpress

Not every buyer Aliexpress he knows, but the site has a special program of warranty obligations. It allows you to receive additional service in case of breakdown or inoperability of the phone. This program has certain features. Let's find out what.

• Previous technique from China sold on Aliexpress without any guarantee. That is, if the buyer came a smartphone and after a while he broke, then he had to repair him at his own expense.
• The seller answered only for sending goods so that she was timely, and the buyer just had to confirm receipt. If something later happened to the technique, the seller did not care.
• This led to the fact that an expensive device, having worked out a couple of weeks, failed, and the repair was carried out for his own money. In addition, it was not always possible to find masters, since not every workshop will agree to repair the Chinese technique.
• All these factors influenced the fact that the administration Aliexpress decided to introduce a special guarantee that is inexpensive, but it provides customers with good support.
• The program works very well, so if you have a problem with a gadget, then you can safely contact one of the service centers and eliminate the breakdown.
• The warranty is allowed to purchase on various techniques. It includes phones, smartphones, tablets, car radio and other electronics.

Now you can not worry, because when purchasing a product, if something happens during the year with him, then you can count on warranty repairs.

Under warranty obligations Aliexpress meant:

• The possibility of contacting one of the service centers of its city, if suddenly the device has problems and it requires repair.
• If there is no possibility of bringing the device due to too far location of the nearest center, it can be sent by mail to Moscow. Remember that the warranty begins to act only on the 16th day after receiving the device. Before that moment, the seller is responsible for him.
• Registration warranty is possible on any device working with Android, iOS, Windows Phone, Symbian. Moreover, this should not be a push-button phone, because for them the warranty is not provided.
• Repair of gadgets S. Aliexpresscarried out in the center for 20 days. If the device cannot be repaired or its recovery takes longer, then you will be offered.

How does the exchange warranty work and return to Aliexpress?

To get a guarantee for a new gadget with AliexpressYou need to buy it with him. To do this, find the appropriate line on the order page and click on it to select suitable services.

Selection of warranty

Any guarantee by Aliexpressit has a validity period - 1 year. At the same time, it is impossible to purchase it for exchange and repair immediately. You must choose something one. In addition, the warranty is provided by several companies, the cost is different.

After you decide which one to choose a warranty, you can begin to place an order.

What are the conditions for warranty service of goods with Ali Extress in Wistech-Service and Tomrepair service centers?

Companies providing a guarantee

• If you did not order warranty service on AliexpressBut at the same time they decided to contact one of the service centers, then the repair will be carried out at your expense.
• Services "Guarantees" No fixed cost. As a rule, it depends on how much the goods itself costs and is approximately 4-7%.
• If you have come defective or non-working goods, then the seller is fully responsible for the first 15 days for it, as the buyer protection program continues to operate. This suggests that if you find faults, you will need to open a dispute and solve the problem with the seller.

How to use the warranty on Aliexpress?

If suddenly it happened that the device purchased on Aliexpress stopped performing their functions, then you need to do the following:

• Go to "My orders" and find the appropriate purchase
• In order items be button "Take advantage of the guarantee". On it and click

Using a guarantee

• After that, you will open a blank for filling where you need to specify all the data and describe in detail the problem
• Your application for some time will be reviewed and will notice a request to send a device for repairs.
• After that, send an appeal to the service in which the warranty was purchased indicating the order number to Aliexpress
• Send the parcel to the address provided in the letter and expect a response.
• It is worth noting that shipment is carried out at your expense, but it will be reimbursed if your device falls under the warranty case.

Now you can only wait until you get a backup device. Otherwise, it will be replaced. It is also worth noting that if your device does not fall under the warranty case, the company will repair it, but only at your expense.

How does the processing of claims when exchanging on Ali Express?

Processing claim

When you apply for service through Aliexpress, then you can personally bring it to one of the offices, or order courier delivery. Repair itself is usually carried out within 20 days. If during this time the repair will not be performed, then the client is provided with a new device instead of the old one.

Claims are processed long enough and this is due to the fact that it passes several stages:

• First, your appeal is accepted and viewed by employees.
• After that, they will wait until your device comes and check it, the warranty may occur
• The decision is made to exchange or repair the device.
• If it was decided to repair, then it also takes time
• When everything is completed, a new or repaired device is sent back to the client.

What cases are the warranty AlExpress does not apply?

There are a number of cases when the warranty service of the goods with Aliexpress will not be provided:

• Your device stolen or is a copy
• You incorrectly exploited the device, which led to the loss of its performance
• If the device was stored or transported wrong
• Each product requires the correct care if you neglect them and there is a breakdown, then this case does not fall under warranty
• The device has a damaged serial number, it is practically not read or absent at all
• If the manufacturer has been provided for a seal, its violation leads to a refusal to repair under warranty
• The warranty service has ended
• Due to natural wear, injuries
• Previously, the device replaced or compensated for some of the funds.

What is better: warranty of exchange or repair for Aliexpress?

Yes, undoubtedly, this is a very important question, especially since Aliexpresswhen buying is allowed to select only one of the types of warranty. We hope that the video below will help you deal with this issue. It is described in detail that it represents every kind of guarantee and what they differ.

Video: Repair warranty and return on Aliexpress, is it worth buying or not?